Privacy Policy

This Privacy Policy was last updated on 14 January 2021.

 

Our Commitment to Privacy

We take your privacy and personal data very seriously and are committed to upholding the highest standards of personal data protection, compliance with the law, and best business practices. This Privacy Policy is designed to help you understand why and how we collect your information, as well as how we store your information and keep it safe. This policy also sets out your rights, helping you make informed decisions when you are using our website and buying our Products.

We are also committed to adhering to and promoting the seven general principles set out in the General Data Protection Regulation (2018) which are integral to this Policy:

  1. Lawfulness, fairness, and transparency.

  2.  Purpose limitation.

  3. Data minimization.

  4. Accuracy.

  5. Storage limitation.

  6.  Integrity and confidentiality (security).

  7. Accountability.

 

  1. Information

 

Our company is Pro English Courses. We sell retail Products from our website http://www.proenglishcourses.com. We may be both a data controller and data processor of personal data.

 

This privacy policy will explain how we use the personal data we collect from you when you visit and use our website. We will also explain the type of data and information we collect from you and how we use it, and how you can opt out.

 

We have divided this policy into seven sections to make it easier for you to find the information you need.

 

  1. Information: who we are and what our obligations are. 

  2. Disclosure: who collects your data.

  3. Purpose: why we collect your data and information, and how we use it.

  4. Consent: we explain how your data and information will not be shared or used without your permission, with the choice to opt out.

  5. Security: how we keep your data safe and how we store it.

  6. Access: how you have access to your data and how you can change or edit it, and what your data protection rights are.

  7. Accountability: how you can correct your data, and how you can contact the person responsible for overseeing your data.

 

2. Disclosure

 

Data we collect

 

We collect the following data:

 

Personal identification information such as your name, email address, city/town, country.

 

How we collect your data

 

You provide most of the data collected when you register with us or any of our third-party data processors such as Zoho Subscriptions and Stripe, who securely processes your payment details, and when you give details such as your name and address or email address or from cookies when you browse our Site. 

 

Your personal data is collected and processed when you register online or place an order for any of our Products. It is also collected if you voluntarily complete a customer survey or provide feedback on our website, as well as by your browser’s cookies when you use our website.

 

We may also indirectly receive your data from third-party websites or referrals from other companies.

 

Your personal details are also collected by third parties, associates, or outsourced data processors. For example, Stripe securely collects all your payment details directly, manages payment processes, and stores your personal data.

 

Your personal data will only be collected and processed by third-party companies on our instruction. We have checked the data security measures used by these companies and have written agreements in place with them.

 

3. Purpose

 

Why we collect your data

 

Pro English Courses and our third-party processors collect your data to process your registration and manage your account so that we can offer our Services and Products. Order and payment processes are collected by Zoho Subscriptions and Stripe. We may need your contact details so we can email you with information on Products and Services we think might interest you. Also, your data may help make our Products and Services we offer better and to give you an improved experience.

 

When Stripe processes your order when you buy our Products at our online checkout, they may send your data to reference agencies and also use the resulting information to prevent fraudulent purchases.

 

Marketing

 

Pro English Courses would like to occasionally send you by email newsletters and information such as about our Products and courses we think you might be interested in. This may be done by our third-party marketing company on our instruction.

 

If you have agreed to receive emails from us containing promotional offers to your email address, you can easily unsubscribe from this at any time. We will no longer send you such marketing information.

 

You have the right to request that Pro English Courses or any of our affiliates do not contact you for marketing purposes at any time.

 

If you wish to let us know that you no longer want to be contacted for marketing purposes, you can email us at contact@Proenglishcourses.com.

4. Consent

 

Our legal basis for collecting your data is your consent, but there may be other grounds. In this case, the applicable law is the General Data Protection Regulation (2018) and the Data Protection Act (2018).

 

Your data or information will not be used, sold, transferred, or otherwise disclosed without your consent. You are also able to opt out or discontinue using our website and take back your consent for the use or dissemination of data or identifiable information. The information at the end of this page tells you how to contact us if you wish to opt out.

 

By using our website and Services you consent to the use of your Personal Data by us or any of our authorised third-party affiliate. You will be asked to confirm that you have read our Privacy Policy at our Checkout when you pay for our Services and that you consent to your Personal Data being used the purposes set out in this Policy.

 

Withdrawing your consent

 

You are entitled to withdraw your consent at any time for any or all of your data. However, this may mean that we cannot offer you a full service or you may not be able to buy our Products.

 

Information concerning minors

 

Only children over the age of 13 are allowed to give consent for the use of their data. We do not request or process data from children under the age of 13 unless consent from whoever holds parental responsibility for the child has been given in writing.

5. Security

 

How we look after your data

 

Pro English Courses uses Zoho Subscriptions to store payment data.

 

Please contact Zoho at their registered address if you require more information about their servers:

 

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588, USA

Zoho Corporation
805 Las Cimas Pkwy, Suite 380
Austin, TX 78746, USA

https://www.zoho.com/subscriptions/contact-support.html

 

We also use ActiveCampaign and to store your information if you agreed to receive emails from us. Please contact ActiveCampaign if you would like to know more about how they store your data:

 

1 North Dearborn Street, 5th floor
Chicago, IL 60602

privacy@activecampaign.com

 

We use Stripe to facilitate your secure payments. You may read their Privacy Policy at https://stripe.com/gb/privacy or you may contact them if you would like more information on how they process and store your data:

 

Stripe Legal
510 Townsend Street,
San Francisco, CA 94103, USA

info@stripe.com

 

We also use involve.me and to store your information if you agreed to participate in quizzes and receive emails from us. Please contact involve.me if you would like to know more about how they store your data: office@involve.me

 

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Personal Data collected: Cookies and Usage Data.


Place of processing: United States.


For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Google Ads

Google Ads remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

Personal Data collected: Cookies and Usage Data.


Place of processing: United States.


For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

Personal Data collected: Cookies and Usage Data.
Place of processing: United States.


For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

You can ask us to provide you with information on what data we have stored about you. We will correct or erase data if you ask us unless we need it for legal reasons.

 

Your personal identification details including email addresses will be kept only as long as you are using our website, buy our Products and Services  or use your account. We will keep your data only as long as we need it, However, for your convenience, your account is not deleted immediately after you have used it in case you return to our website to buy a product or another Service. Once this period has expired, we and any third-party affiliate stated above will delete your data by removing it from the server or any other format.

You can ask us to delete your data at any time.

Contact us if you would like to know more about making such requests at contact@proenglishcourses.com.

6. Access

 

Your data protection rights

 

We want to make sure you are fully aware of all of your data protection rights. Every user of our website is entitled to the following:

 

The right to access – you have the right to request Pro English Courses give you copies of your personal data. We may charge you a small fee for this service.

The right to rectification – you have the right to request that Pro English Courses corrects any information you believe is inaccurate. You also have the right to ask us to complete the information you think is incomplete.

The right to erasure – you have the right to request that Pro English Courses erases your personal data, under certain conditions.

The right to restrict processing – you have the right to request that Pro English Courses restricts the processing of your personal data, under certain conditions.

The right to object to processing – you have the right to object to Pro English Courses’ processing of your personal data, under certain conditions.

The right to data portability – you have the right to request that Pro English Courses transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

Privacy policies of other websites

 

Pro English Courses’ website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

 

Pro English Courses keeps its privacy policy under regular review and places any updates on this page.

 

7. Accountability

 

How to contact us

 

If you have any questions about Pro English Courses’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, or you would like to correct any inaccurate data, opt out, or withdraw your consent, please do not hesitate to contact us. We have one month to respond to your request.

 

Your personal data is important and we take our legal responsibilities seriously. Our authorized Pro English Courses staff members are more than happy to deal with any issues or questions you may have concerning your personal data.

 

If you would like to exercise any of your rights, please contact us at

 

Pro English Services

Ul. Kasprowicza 16/3

51-137 Wroclaw

Poland

 

Alternatively, you can email us at contact@proenglishcourses.com 

 

How to contact the appropriate authority

 

If you wish to make a complaint or if you feel that Pro English Courses has not addressed your concerns satisfactorily, you may contact the Information Commissioner’s Office (ICO). 

 

For further or more detailed information on your data protection rights, please visit the website of the Polish ICO Polish Data Protection Commissioner and the President of the Personal Data Protection Office (Polish: Prezes Urzędu Ochrony Danych Osobowych, PUODO) at https://uodo.gov.pl/en.

 

Personal Data Protection Office

 

ul. Stawki 2

00-193 Warszawa

tel. 22 531 03 00

Working hours of the office: 8.00–16.00

 

kancelaria@uodo.gov.pl

 

Infoline (in Polish): 606-950-000

 

Operates on weekdays 10.00–14.00.